Shift Manager — Guest Experience Leader

RaceTrac, Inc.; Wildwood (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

RaceTrac, Inc. is seeking a Shift Manager to support the General Manager and Co-Manager in driving store profitability on designated shifts.

You will lead the team, deliver friendly service, and ensure food quality, cleanliness, and adherence to safety standards. Responsibilities include coaching staff, managing guest interactions, overseeing inventory and cash control, and communicating updates from management.

Qualifications

• High School Diploma or GED in progress or completed.
• 2-3 years’ work experience preferred.
• 1+ years management experience preferred.
• Previous experience working in high-volume, guest-focused, transactional environment preferred.
• Excellent written and verbal communication skills.
• Takes initiative.
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
• May be required to obtain and maintain food handler permit, based on local or state requirements.
• May be required to obtain and maintain alcohol server permit, based on local or state requirements.

Responsibilities

• Lead shift and support store profitability goals.
• Provide clear direction and assist with responsibilities (food service, cleaning, cash wrap, stocking).
• Address guest concerns with empathy and escalate to supervisors as needed.
• Maintain transaction standards and effective communication with guests.
• Train team on policies and food service standards with real-time coaching.
• Keep staff informed about promotions and company policies.
• Ensure compliance with safety regulations and prepare documentation when requested.
• Conduct regular walkthroughs and provide constructive feedback to team.
• Communicate shift updates clearly to team and management.
• Monitor stock levels and coordinate inventory control activities.
• Collaborate with vendors to ensure accurate orders and positive relationships.
• Model punctuality and teamwork across diverse backgrounds.

Skills

Verbal communication

Written communication

Initiative

Guest-focused service

Team leadership

Time management

Education

High School Diploma or GED

Job description

RaceTrac, Inc. is seeking a Shift Manager to support the General Manager and Co-Manager in driving store profitability on designated shifts.

You will lead the team, deliver friendly service, and ensure food quality, cleanliness, and adherence to safety standards. Responsibilities include coaching staff, managing guest interactions, overseeing inventory and cash control, and communicating updates from management.