Shift Manager — Front-of-House Ops & Service Lead

Wendy; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Wendy's in Memphis, TN is seeking a Shift Manager—the first management level role responsible for opening and closing duties, daily operations, and ensuring restaurant effectiveness, quality and customer service.

You will train and supervise crew and Team Trainers, manage cash and compliance with food safety standards, and collaborate with the management team to maintain coverage and high service standards. ServSafe certification is preferred or must be obtained by end of training.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Must be at least 18 years of age.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• Must have or be willing to obtain ServSafe certification by end of training.
• Ability to multi-task while maintaining composure in a fast-paced environment.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Supervise crew members and Team Trainers in a way that maximizes retention.
• Coordinate and delegate the execution of operations tasks and ensure compliance with all policies.
• Help maintain proper coverage via crew schedules to meet service standards.
• Follow up and ensure resolution of VOC issues as needed.
• Onboard new hires in Workday.

Skills

Leadership

Customer service

Team training

Food safety

Cash handling

Shift management

Multitasking

Communication

Education

High School Diploma or GED

Tools

Workday

Job description

Wendy's in Memphis, TN is seeking a Shift Manager—the first management level role responsible for opening and closing duties, daily operations, and ensuring restaurant effectiveness, quality and customer service.

You will train and supervise crew and Team Trainers, manage cash and compliance with food safety standards, and collaborate with the management team to maintain coverage and high service standards. ServSafe certification is preferred or must be obtained by end of training.