Shift Manager: Open/Close Leader, Service Excellence

Wendy; Toledo (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Wendy in Toledo, Ohio is hiring a Shift Manager—the first management level responsible for opening and closing and assisting daily operations, ensuring restaurant effectiveness, quality and customer service. You will train, supervise crew and trainers, manage cash, perform walk-throughs, and support scheduling while upholding food safety and VOC resolution.

The ideal candidate holds a High School Diploma or GED, is 18+, can multi-task in a fast-paced setting, and is committed to training and

Qualifications

• High School Diploma or GED preferred.
• Must be at least 18 years old.
• Open/Close Shift Manager certification required.
• ServSafe certification by end of training.

Responsibilities

• Train, coach, and supervise crew and trainers.
• Ensure food safety procedures are followed.
• Serve as Cash Manager and handle cash close.
• Open/close and manage rush readiness; ensure scheduling coverage.
• Address VOC issues and customer concerns as needed.

Skills

Multitasking

Teamwork

Customer service

Professionalism

Education

High School Diploma or GED

Job description

Wendy in Toledo, Ohio is hiring a Shift Manager—the first management level responsible for opening and closing and assisting daily operations, ensuring restaurant effectiveness, quality and customer service. You will train, supervise crew and trainers, manage cash, perform walk-throughs, and support scheduling while upholding food safety and VOC resolution.

The ideal candidate holds a High School Diploma or GED, is 18+, can multi-task in a fast-paced setting, and is committed to training and