Shift Manager: Customer Experience & Team Leadership

Papa John's International; Normal (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Papa John’s International is seeking a hands-on supervisor to oversee shifts and restaurant operations, ensuring high-quality food and customer service while driving profitability. You will lead team members, enforce company policies, and uphold safety and ethical standards across the restaurant.

The role requires a reliable, customer-focused leader capable of training staff, managing cash, and contributing to daily operations.

Qualifications

• High School diploma or GED required; stable work history preferred.
• Excellent attention to detail and accuracy in fast-paced restaurant environment.
• Strong customer service orientation with problem-solving skills.
• Ability to lead a team, train staff and coach performance.
• Knowledge of cash handling and basic financial practices.

Responsibilities

• Supervise shifts and areas to ensure quality products and service.
• Train and coach team members; maintain staffing levels for sales.
• Contribute to sales by providing prompt service and upselling.
• Manage cash, inventory, and adherence to safety standards.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Cash management

Education

High School diploma or GED

Job description

Papa John’s International is seeking a hands-on supervisor to oversee shifts and restaurant operations, ensuring high-quality food and customer service while driving profitability. You will lead team members, enforce company policies, and uphold safety and ethical standards across the restaurant.

The role requires a reliable, customer-focused leader capable of training staff, managing cash, and contributing to daily operations.