Shift Manager-Kingsport

NCG Cinemas; Kingsport (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A cinema chain is seeking a dedicated Assistant Manager to enhance the movie-going experience by managing employees and maintaining high standards. This role requires someone with a strong customer-centered approach, reliability, and the ability to self-lead within a fast-paced environment. Ideal candidates will be responsible for training staff, resolving guest concerns, and supporting daily operations. The position requires availability on evenings, weekends, and holidays and the ability to lift up to 40 pounds.

Qualifications

• Must be 18 years of age or older with thorough knowledge and ability to complete job responsibilities.
• Ability to self-lead and prioritize tasks effectively.
• Must be a responsible and approachable manager whom employees can trust.

Responsibilities

• Manage employees by example and perform each floor role.
• Assist in office work and resolve guest concerns.
• Train new staff and hold staff accountable to standards.

Skills

High energy and initiative

Customer-centered approach

Reliability

Job description

At NCG Cinema, we are dedicated to exceeding the expectations of the movie‑going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast‑paced, exciting, and guest‑centered.

Job Description

Assistant Manager

Employee Type

Full Time

Who we want

• Workstyle: high energy and takes initiative, performs tasks with team that requires cleaning, sanitizing, counting, scanning, and selling; an ability to thrive within many moving parts
• Performance: pride and ownership in their team and workplace that results in taking decisive and self‑directing action to maintain NCG culture and standards
• Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and calmly resolve guest concerns
• Reliable: on‑time for shifts, picks up additional shifts as needed, and dressed professionally

What you will do

The role of Assistant Manager at NCG Cinema is team and guest‑centered and manages employees by example. This includes an ability to autonomously operate the building, know and perform each floor role, assist in office work, resolve guest concerns, train new staff, and hold staff accountable through teaching and, if necessary, discipline, to NCG Standards.

Position requirements

• Must be 18 years of age or older with thorough knowledge and ability to complete job responsibilities of Usher, Dual, and Team Lead
• Ability to self‑lead and prioritize building tasks that need completed from cleaning and sanitation to movie presentation, concessions and concession inventory
• Responsible and approachable manager whom employees can trust and go to in the absence of the General Manager being available
• Managing employees by supporting hiring, leading training, 1‑1 engagement meetings, and supporting discipline
• Supporting smooth business operations including all related duties for opening and closing the cinema
• Flexibility to take on additional delegated responsibilities by the GM
• Willingness and ability to work evenings, weekends, and holidays
• Lift up to 40 pounds and maintain balance while carrying heavy and odd‑shaped objects

Seniority level

Mid‑Senior level