Shift Manager: Guest Experience & Team Leader

NCG Cinemas; Alton (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

NCG Cinemas is looking for a Shift Manager in Alton, Illinois. The role requires proven leadership and customer service skills, overseeing daily operations and ensuring exceptional guest experiences. Responsibilities include coaching staff, maintaining cleanliness, and handling cash and inventory. Ideal candidates should be able to multitask in a fast-paced environment. Flexible schedules including evenings and weekends are necessary. Join us in creating a joyful movie-going experience that builds community and inspires loyalty.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills needed.

Responsibilities

• Oversee all daily theatre operations, including open/close routines and cash handling.
• Lead by example to maintain a welcoming environment for guests.
• Coach and supervise Crew Members, providing real-time feedback.

Skills

Customer service experience

Leadership skills

Multitasking

Communication skills

Coaching skills

Job description

NCG Cinemas is looking for a Shift Manager in Alton, Illinois. The role requires proven leadership and customer service skills, overseeing daily operations and ensuring exceptional guest experiences. Responsibilities include coaching staff, maintaining cleanliness, and handling cash and inventory. Ideal candidates should be able to multitask in a fast-paced environment. Flexible schedules including evenings and weekends are necessary. Join us in creating a joyful movie-going experience that builds community and inspires loyalty.