Cinema Shift Lead – Elevate Guest Experience

NCG Movies; Indiana (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

NCG Movies is seeking a Shift Manager in Indiana, PA to lead cinema operations and cultivate a positive guest experience. This role involves overseeing daily operations, coaching staff, and ensuring a clean and welcoming environment for guests.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced setting, and a commitment to NCG’s mission of excellence in hospitality.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Oversee daily theater operations, ensuring presentation and cleanliness standards.
• Lead by example, maintaining a positive environment for guests and staff.
• Coach Crew Members, providing feedback and training.
• Ensure cleanliness and safety in all guest-facing areas.
• Manage shift documentation, cash handling, and inventory management.

Skills

Customer service experience

Leadership experience

Strong judgment

Communication skills

Coaching skills

Job description

NCG Movies is seeking a Shift Manager in Indiana, PA to lead cinema operations and cultivate a positive guest experience. This role involves overseeing daily operations, coaching staff, and ensuring a clean and welcoming environment for guests.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced setting, and a commitment to NCG’s mission of excellence in hospitality.