Shift Manager

McDonald's; Kannapolis (NC); On-site; USD 17,908 - 23,419; Full time

Job summary

McDonald’s is seeking a Shift Manager to lead restaurant shifts, supervise crew and fellow managers, and ensure quality, safety, and efficiency during each shift.

You will oversee daily operations, scheduling, and service standards, while maintaining cleanliness and strong customer focus. Prior experience in hospitality or retail leadership is preferred.

Qualifications

• Must have prior leadership experience or strong potential for a leadership role.

Responsibilities

• Lead shifts weekly to ensure fast, accurate, and friendly service.
• Provide direction to crew and other managers during a shift.
• Monitor performance, safety, and profitability; communicate with the next Shift Manager.

Skills

Leadership

Shift Scheduling

Food Safety

Customer Service

Inventory Management

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. The franchisee is a separate employer responsible for all employment decisions at the restaurant.

Responsibilities

Managers lead shifts every week, ensuring customers receive fast, accurate, and friendly service. A Shift Manager provides leadership to crew and other managers during a shift to maintain quality, service, and cleanliness for customers. Shift Managers perform various tasks, including planning shifts, monitoring performance, ensuring safety, security, and profitability, communicating with the next Shift Manager, and helping departments meet their goals.

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Requirements

Must be 18 years or older. Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I acknowledge that the independent franchisee alone will make all decisions concerning employment matters, and that McDonald’s USA will not receive a copy of my application or participate in any employment decisions regarding me.