Shift Manager

Workstream; Highlands Ranch (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Professional development

Job summary

Chick-fil-A Highlands Ranch Town Center seeks a Shift Manager to lead daily restaurant operations, mentor team members, and ensure an exceptional guest experience. Under management guidance, you will oversee shift performance, uphold quality standards, and drive team development to deliver outstanding service.

Ideal candidates will have at least 1 year of supervisory experience in hospitality, be flexible for evenings/weekends/holidays, and proficient with basic computer applications.

Qualifications

• Minimum of 1 year in a supervisory or leadership role within restaurant or hospitality.
• Flexible schedule with availability to work evenings, weekends, and holidays as needed.
• Proficiency in basic computer applications.

Responsibilities

• Oversee daily shift operations and team performance while upholding quality standards.
• Mentor and coach team members, fostering continuous improvement.
• Address and resolve guest concerns to ensure a positive experience.
• Complete daily operational checklists and manage cash handling procedures.
• Enforce safety and food safety standards and maintain a safe work environment.
• Oversee and manage team member breaks in accordance with labor laws.

Skills

Leadership

Team development

Guest service

Communication

Cash handling

Tools

POS systems

Job description

Chick-fil-A Highlands Ranch Town Center

Shift Manager Position

Vision Statement:

At Chick-fil-A Highlands Ranch Town Center, our vision is to be a pillar of our community and cultivate a culture of integrity, service, and excellence. We are committed to fostering an environment where every team member is valued, empowered, and inspired to lead with purpose.

Role Summary:

As a Shift Manager, you are a pivotal leader in our restaurant operations. This role is designed for individuals who demonstrate a passion for leadership, operational excellence, and team development. Under the guidance of management, you will oversee daily operations, mentor team members, and ensure an exceptional guest experience.

Core Responsibilities:

• Operational Leadership: Manage daily shift operations, including overseeing team member performance, ensuring adherence to quality standards, and maintaining a clean and safe environment.
• Team Development: Mentor and coach team members, providing constructive feedback and fostering a culture of continuous improvement.
• Guest Experience: Address and resolve customer concerns, ensuring every guest leaves with a positive impression.
• Administrative Duties: Complete daily operational checklists, manage cash handling procedures, and ensure compliance with company policies.
• Safety & Compliance: Enforce safety protocols and food safety standards, ensuring a secure environment for both team members and guests.
• Break Management: Oversee and manage team member breaks, ensuring compliance with labor laws and maintaining operational efficiency.

Leadership Expectations:

• Integrity: Uphold the highest standards of honesty and ethical behavior in all interactions.
• Servant Leadership: Lead by example, prioritizing the needs of others and fostering a supportive team environment.
• Communication: Exhibit strong verbal, written, and electronic communication skills, facilitating clear and effective interactions.
• Problem-Solving: Demonstrate the ability to identify issues, analyze situations, and implement effective solutions.
• Accountability: Take ownership of responsibilities and outcomes, holding oneself and others accountable to high standards.

Qualifications:

• Experience: Minimum of 1 year in a supervisory or leadership role within the restaurant or hospitality industry.
• Availability: Flexible schedule with availability to work evenings, weekends, and holidays as needed.
• Skills: Strong organizational skills, attention to detail, and proficiency in basic computer applications.
• Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs.

Compensation & Benefits:

• Hourly Rate: Competitive pay based on experience.
• Professional Development: Access to leadership opportunities.
• Health benefits and retirement plans available.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.