Shift Support (In Training)

Workstream; Cozads Mill (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Growth Opportunities

Free College Tuition

Chick-fil-A Scholarships

Free Meals

Health Insurance

401(k)

Professional Environment

Job summary

Workstream is seeking a Shift Support at Chick-fil-A Franklin to demonstrate core values and lead daily operations in a fast-paced environment. Responsibilities include coaching team members, ensuring operational excellence, and maintaining guest satisfaction. Prior experience is preferred but not required.

Opportunities for growth, competitive pay starting at $17/hr, and benefits like free college tuition through Point University make this a rewarding position for those who want to develop their leadership skills.

Qualifications

• Prior experience in a high-volume, fast-paced, guest-focused environment is preferred.
• Reliable transportation is required.
• Ability to work in a fast-paced environment.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guests' needs.
• Assist in training of new hires and act as a role model for the team.

Skills

Strong people skills

Customer service commitment

Education

Bachelor’s degree from an accredited college or university

Job description

At Chick-fil-A Franklin, a member of our Leadership team consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, strong character, take initiative, and work with a sense of urgency at all times. Our Shift Supports support senior leadership in executing daily operations and holding team members accountable for each component that makes Chick-fil-A great: our service and guest experience. A Shift Support’s two main focus areas are completing tasks so the restaurant runs effectively and coaching/developing team members. Shift Supports lead by example and set the tone others will follow.

Candidates have the opportunity to progress toward their area of strength and career interest while working in Operations. These can include Human Resources (Talent), Training, Inventory, Community Outreach/Marketing, Customer Experience, Food Safety, Facilities, and/or Hospitality.

Position Type

• Full-time and Part-time
• This position is available in both the front of house and back of house areas in the restaurant.

Full-time Availability

• Monday - Saturday (work schedule 4-5 days/week)
• Preferred daytime availability 5:30am - 5:00pm
• Nighttime availability 11:00am - 11:00pm or 2:00pm - 11:00pm

Part-time Availability

Minimum Friday and Saturday availability required.

Benefits

• Competitive Pay: Starting at $17/hr for full-time.
• Paid Time Off: All Shift Supports can accrue PTO after one year of employment.
• Growth Opportunities: Continued growth opportunities through our leadership development program.
• Free College Tuition: Now offering free college tuition through Point University to all team members.
• Chick-fil-A Scholarships: All team members are eligible to apply for Chick-fil-A’s annual Remarkable Futures Scholarship.
• Free Meals: All team members receive a meal allowance anytime they work, full-time averages $2,300 in free food annually.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend time with family and friends.
• Health Insurance: Employer contribution available for full-time employees.
• 401(k): Available to employees who meet tenure requirements after one year of employment. Employer match up to 4%.
• Professional Environment: At Chick-fil-A, our entire team is nurtured and coached to develop skills that are transferable across many careers.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guests’ needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day (Front of House Only).
• Demonstrate excellent communication skills, both written and spoken.
• Monitor product quality to ensure guests receive the best product through each transaction.
• Ensure operational excellence in a food-safe environment.
• Preserve a safe work environment by ensuring all team members are informed of and respecting the employee health policy.
• Optimize guest experiences by ensuring speed and accuracy are held in high regard without rushing guests.

Qualifications and Requirements

• Prior experience in a high-volume, fast-paced, guest-focused environment is not required but is preferred.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve team members.
• Strong commitment to superior customer service.
• Ability to work in a team environment with shared ownership and responsibility.
• Ability to effectively delegate and communicate tasks to the team.
• High level of ownership displayed in ensuring things are done the right way.
• Be optimistic; encourage your team and build them up.
• Self-directed and driven leader who demonstrates respect, honesty, and integrity.
• Adapts quickly, handles ambiguity, and keeps composure in a high-pressure, urban setting.
• Go-getter who continuously improves, communicates clearly, and motivates others with enthusiasm, positivity, and energy.
• Has high emotional intelligence and self-awareness.
• Possesses a willingness and desire to serve and learn – has a growth mindset.
• Bachelor’s degree from an accredited college or university (preferred).
• Friday and Saturday availability is required.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised operators who invest in the future of their team members and give back to their communities.