Shift Manager

Chick-fil-A; Maryland; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth and development

Scholarships

Competitive pay

Job summary

Chick-fil-A in Maryland is seeking a Shift Manager to oversee daily operations and lead high-performing teams. You will drive guest satisfaction, train new hires, and set a positive tone for shifts.

This role values leadership, communication, and a strong work ethic in a fast-paced restaurant environment. Join a people-focused team known for growth and development opportunities, flexible scheduling, and a supportive Operator-led culture.

Qualifications

• 2+ years of relevant work experience.
• Open availability is a plus.
• Smile and make eye contact with guests.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Ability to manage team member behavior and performance issues.
• Prior leadership experience preferred but not required.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and set the tone for the shift.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, and act as a key holder.
• Count drawers and finalize the day.
• Demonstrate excellent written and spoken communication.

Skills

People skills

Communication

Fast-paced environment

Team player

Customer service

Job description

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Manager Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• 2+ years of relevant work experience
• Open availability is a plus
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.