Shift Manager

Taco Bell; Great Lakes (IL); On-site; USD 31,000 - 40,000; Full time

Job summary

A leading restaurant franchise is seeking a Shift Lead to support the management team. You will take ownership of shift operations, ensuring quality service and maintaining a safe work environment. Ideal candidates will possess problem-solving skills and strong communication abilities to guide Team Members and address customer complaints effectively.

Qualifications

• Ability to solve customer complaints quickly and positively.
• Experience in providing constructive feedback to team members.
• Strong communication skills with the management team.

Responsibilities

• Support the Restaurant General Manager in running shifts.
• Ensure Team Members complete assignments efficiently.
• Maintain a safe environment for Team Members and customers.

Skills

Problem-solving

Team leadership

Customer service

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.