Shift Manager

Taco Bell; Gurnee (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

A franchise of Taco Bell is seeking a Shift Lead to support the Restaurant General Manager by ensuring smooth operations during shifts. This role involves guiding team members, handling customer complaints, and maintaining safety and quality standards in the restaurant environment.

Qualifications

• Ability to solve customer complaints promptly.
• Effective communication with management and team.
• Experience in a fast-paced restaurant environment.

Responsibilities

• Run shifts efficiently and maintain Taco Bell standards.
• Ensure team completes all assigned duties.
• Provide feedback to team members positively.

Skills

Problem-solving

Customer Service

Team Guidance

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.