Shift Manager

Taco Bell; Richmond (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A franchise of a leading fast-food chain is seeking a Shift Lead to support the Restaurant General Manager. Responsibilities include overseeing shifts, resolving customer issues, and maintaining restaurant standards for safety and quality. Ideal candidates should possess strong leadership and customer service skills.

Qualifications

• Ability to lead and manage a team.
• Experience in fast-food or restaurant settings is a plus.
• Problem-solving skills and a positive attitude are essential.

Responsibilities

• Support the RGM by running effective work shifts.
• Ensure safe and quality food service.
• Address customer complaints and provide Team Members with feedback.

Skills

Customer Service

Problem Solving

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.