SHIFT MANAGER

Wendy's; Detroit (MI); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Wendy's in Detroit is seeking a Shift Manager to oversee daily operations, supervise crew and ensure a smooth opening and closing process. You will help lead teams and uphold standards during busy periods.

You will train staff, enforce food safety, manage cash handling, and coordinate with restaurant management to deliver fast, friendly service while maintaining quality and safety for customers and employees.

Qualifications

• Experience leading a team in a fast-paced restaurant.
• Strong understanding of food safety procedures.
• Ability to manage cash handling and opening/closing procedures.

Responsabilités

• Assist the execution of daily operations activities.
• Train and monitor food safety procedures for crew.
• Act as cash manager; set up and verify cash at close.
• Walk-through to ensure readiness to open/close.
• Train and communicate with crew and trainers through huddles and meetings.
• Supervise operations tasks and ensure adherence to policies to delight customers.
• Maintain quality, production and service standards; create a safe, professional environment.
• Implement shift procedures and schedule coverage to meet service standards.
• Resolve Voice of the Customer issues as needed.

Description du poste

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.