SHIFT MANAGER

Wendy's; Saginaw (AL); On-site; USD 35,000 - 48,000; Full time

Job summary

Wendy's is seeking a Shift Manager to support daily restaurant operations and lead a team of crew members and trainers. The role emphasizes food safety, cash handling, and ensuring customer satisfaction during peak periods.

The candidate will train staff, supervise shifts, and coordinate with management to maintain quality, production, and service standards while upholding company policies.

Qualifications

• Experience supervising crew and trainers.
• Cash handling and opening/closing cash verification.
• Ability to train and communicate with staff during huddles and meetings.
• Proficient in executing daily shift operations.

Responsibilities

• Assist daily operations activities.
• Train, monitor, and reinforce food safety procedures to crew members.
• Act as cash manager and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Supervise crew members and trainers to maximize retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with management to ensure quality, production and service standards are met and to create a safe, efficient environment for customers and employees.
• Help execute shift-specific procedures according to the daily operations plan and maintain proper crew coverage.
• Follow up and ensure resolution of Voice of the Customer issues.

Skills

Food safety procedures

Cash management

Team supervision

Shift operations

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.