SHIFT MANAGER

Wendy's; Wayne (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

Wendy's in Wayne, AL seeks a Shift Manager to help run daily restaurant operations and ensure high standards of guest service.

You will train crew, supervise staff, manage cash operations, and coordinate with the management team to uphold food safety and quality.

This role focuses on maintaining a smooth shift flow, staff coverage, and a welcoming environment for customers.

Qualifications

• Food safety procedures training and enforcement.
• Cash handling and balancing at shifts.
• Supervising crew and trainers during shifts.
• Leading team meetings and huddles for communication.
• Maintaining high service standards and guest satisfaction.

Responsibilities

• Assist the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager, including opening registers and verifying cash at close.
• Perform walk-throughs to ensure readiness to open/close and during rush periods.
• Work with management to train, develop and communicate with crew through team huddles and meetings.
• Supervise crew members and trainers to maximize retention.
• Coordinate execution of operations tasks and ensure compliance with company policies.
• Maintain quality, production and service standards; create a safe, efficient environment for customers and employees.
• Help execute shift procedures and manage crew schedules to meet service standards.
• Follow up on Voice of the Customer issues and resolve as needed.

Skills

Food safety

Cash handling

Supervision

Team leadership

Customer service

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.