SHIFT MANAGER

Wendy's; Clio (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wendy's in Clio, Alabama is seeking a Shift Manager to support daily restaurant operations, train crew on food safety, and supervise team members to ensure fast, friendly service.

The role includes cash handling at opening and closing, scheduling coverage, leading team huddles, and maintaining compliance with company policies to delight customers.

Qualifications

• Experience implementing food safety procedures.
• Experience training and supervising crew members.
• Ability to manage cash handling and register procedures.
• Proven ability to coordinate daily operations.
• Skilled in scheduling staff to meet service levels.

Responsibilities

• Assist daily operations execution and ensure standards.
• Train and supervise crew and trainers.
• Set up and verify cash at open and close.
• Conduct walk-throughs to ensure readiness.
• Maintain safe, efficient, and professional environment.
• Resolve Voice of the Customer issues as needed.

Skills

Food safety training

Staff supervision

Cash handling

Operations coordination

Shift scheduling

Tools

POS system

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.