SHIFT MANAGER

Wendy's; Midland (AR); On-site; USD 40,000 - 54,000; Full time

Job summary

Wendy's in Midland, Arkansas is seeking a Shift Manager to support daily operations, supervise crew members, and help deliver fast, friendly service to every guest.

You will train and monitor crew, enforce food safety procedures, manage cash at opening/closing, and work with the management team to ensure quality, production and service standards in a safe, professional environment.

Responsibilities

• Assist the execution of daily operations.
• Train, monitor and reinforce food safety procedures for crew.
• Act as cash manager; set up cash registers and verify cash at close.
• Perform walk-thru to ensure open/close readiness.
• Collaborate with management to train and communicate with crew and trainers; maximize retention.
• Supervise tasks and ensure compliance with company policies to Delight Every Customer.
• Maintain quality, production and service standards in a safe, professional environment.
• Help execute shift procedures and maintain proper crew coverage for customer service.
• Follow up on Voice of the Customer issues and resolve.

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.