SHIFT MANAGER

Wendy's; Belleville (AL); On-site; USD 29,000 - 38,000; Full time

Job summary

Wendy's is looking for a Shift Manager to support daily restaurant operations in Alabama. You will help ensure smooth opening/closing, supervise crew members and trainers, and uphold food safety standards.

You will manage cash handling, coordinate with management, and participate in team meetings to drive performance and guest satisfaction. This role requires strong supervision, communication, and a customer-focused mindset.

Responsibilities

• Assist the execution of daily restaurant operations.
• Train, monitor and reinforce food safety procedures for crew members.
• Act as cash manager; set up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management to train, develop and communicate with crew and trainers through team huddles and manager meetings; supervise to maximize retention.
• Supervise, coordinate and delegate execution of operations tasks to ensure compliance with company policies and to Delight Every Customer.
• Ensure quality, production and service standards are met and maintain a safe, efficient, professional environment for customers and employees.
• Help maintain proper crew coverage through scheduling to meet customer service standards.
• Follow up and resolve Voice of the Customer issues as needed.

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.