SHIFT MANAGER

Wendy's; Waterford (AL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Wendy's in Waterford, AL is seeking a Shift Manager to help operate daily restaurant activities and uphold company standards. You will supervise crew, train staff, and coordinate with the management team to ensure fast, friendly service and a clean, safe environment.

Responsibilities include cash handling, opening and closing procedures, team huddles, and ensuring compliance with food safety and quality standards.

Qualifications

• Experience in fast-food or retail operations.
• Ability to supervise, train and develop staff.
• Strong focus on customer service and standards compliance.

Responsabilités

• Assist in daily operations execution.
• Train and reinforce food safety procedures with crew.
• Set up cash registers and verify cash at close.
• Perform opening/closing walk-throughs and rush readiness checks.
• Coordinate with management to schedule crew for coverage.
• Resolve Voice of the Customer issues when needed.

Connaissances

Crew supervision

Cash handling

Food safety

Operations oversight

Description du poste

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.