SHIFT MANAGER

Wendy's; Woodhaven (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wendy's Shift Manager is a hands-on leadership role responsible for guiding daily restaurant operations, training crew members, and upholding food safety and quality standards. You will work closely with the management team to ensure smooth service, effective communication, and a positive customer experience during shifts.

This position requires strong supervision, scheduling, cash handling, and problem-solving to keep the restaurant organized and compliant with company policies while delivering

Qualifications

• Experience supervising fast‑food crew and ensuring service standards.
• Ability to train, coach, and communicate with crew members.
• Familiarity with cash handling and cash register procedures.
• Knowledge of food safety practices and sanitation.
• Strong leadership and teamwork skills.

Responsibilities

• Assist in executing daily operations and ensure readiness for opening and rush periods.
• Train, monitor and reinforce food safety procedures with crew members.
• Act as cash manager when needed; set up and verify cash at close.
• Perform walk-throughs to ensure restaurant readiness for opening/closing.
• Supervise crew members and trainers to maximize retention and performance.
• Coordinate and delegate operations tasks while upholding company policies to delight customers.
• Ensure quality, production and service standards; maintain safe, professional environment.
• Help maintain crew schedules to meet customer service standards.
• Address Voice of the Customer issues and follow up as needed.

Skills

Team leadership

Food safety training

Cash handling

Shift operations

Customer service

Communication

Staff training

Scheduling

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.