SHIFT MANAGER

Wendy's; Canton (CO); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Wendy's is seeking a Shift Manager to support daily restaurant operations. You will train crew, reinforce food safety, manage cash at close, and ensure readiness for opening and rush periods. Work with the management team to supervise staff, schedule coverage, and maintain service standards to delight customers.

You will lead team huddles, participate in manager meetings, and help maintain a safe, efficient, and professional environment for guests and teammates.

Competenze

• This role requires supervising daily restaurant operations.
• Ability to train and reinforce food safety procedures.
• Experience supervising crew members and conducting team huddles.

Mansioni

• Assist daily operations execution.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as cash manager: set up cash registers, verify cash at close.
• Perform walk-throughs to ensure restaurant is ready to open/close or during rushes.
• Supervise crew members and trainers to maximize retention.
• Coordinate and delegate shift tasks to meet customer service standards and policies.
• Address Voice of the Customer issues and follow up as needed.

Descrizione del lavoro

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.