SHIFT MANAGER

Wendy's; Warren (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Wendy's in Warren, AR is seeking a Shift Manager to oversee daily operations, train crew, and ensure food safety and customer service standards. You will manage opening and closing procedures, supervise team members, coordinate schedules, and uphold company policies to delight customers and maintain a safe, efficient restaurant environment.

The role focuses on maintaining quality, production, and service standards while leading staff through shift-specific procedures and team meetings to

Qualifications

• Ensure food safety procedures are followed and team trained accordingly.
• Supervise and develop crew members and trainers through team huddles and meetings.
• Oversee cash handling, opening/closing cash verification, and register accuracy.

Responsibilities

• Assist daily operations to ensure smooth restaurant performance.
• Train, monitor, and reinforce food safety procedures for crew members.
• Act as cash manager when needed, including setting up registers and closing cash verification.
• Perform walk-thru to ensure restaurant is ready to open/close and during rush periods.
• Coordinate with management to train and communicate with crew through team meetings.
• Supervise and delegate tasks to crew and trainers to maximize retention.
• Ensure quality, production, and service standards meet company policies and Delight Every Customer.
• Develop proper staffing by creating shift coverage and scheduling to meet customer demand.
• Address Voice of the Customer issues and follow up as needed.

Skills

Food safety procedures

Team supervision

Cash handling

Training & development

Customer service focus

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.