SHIFT MANAGER

Wendy's; Lincoln Park (CO); On-site; USD 32,000 - 48,000; Full time

Job summary

Wendy's is seeking a Shift Manager to help drive daily restaurant operations. You will train and supervise crew, reinforce food safety procedures, and manage cash handling during shifts.

You’ll work with the management team to ensure high-quality service, adherence to policies, and a safe, efficient environment for customers and staff. Role focuses on coordinating shift coverage, addressing customer feedback, and maintaining standards for quality, production, and service while ensuring a

Qualifications

• Experience delivering food safety procedures and coaching crew.
• Ability to train, develop and communicate with crew members and trainers.
• Experience supervising teams to maximize retention.
• Strong customer service orientation and problem-solving.
• Experience with cash handling and opening/closing cash registers.

Responsibilities

• Assist daily operations execution and ensure readiness to open/close.
• Train, monitor and reinforce food safety procedures for crew.
• Act as cash manager; set up and verify cash at close.
• Conduct walk-throughs to ensure restaurant is ready for rush or opening.
• Supervise crew and trainers to maximize retention and performance.
• Ensure adherence to company policies to delight customers.
• Maintain quality, production and service standards.
• Coordinate shift procedures and crew schedules for coverage.
• Address Voice of the Customer issues as needed.

Skills

Food safety procedures

Team leadership

Cash handling

Customer service

Training & development

Tools

POS system

Job description

Shift Manager:

Job Description:

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.