Shift Leader & Team Development Pro

Potbelly; Madison (WI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Flexible Work Schedule

Paid Time Off

Discount Program

Career growth opportunities

Commuter Benefit Program

Job summary

Potbelly Sandwich Works in Madison, WI seeks an experienced leader to train and develop teams, interview and hire staff, and drive efficient, guest‑focused operations. This full-time role emphasizes scheduling, labor control, and cost management while maintaining safety and quality in a busy kitchen environment.

The position offers a competitive base salary, potential bonuses, and comprehensive benefits including health, retirement, and paid time off.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years management experience in restaurant or retail preferred.
• You must pass and obtain a Food Safety Certification.
• Customer-first mindset in a fast-paced environment.

Responsibilities

• Train, coach and develop associates and shift leaders.
• Effectively interview and hire associates, trainers and shift leaders.
• Schedule associates and maintain labor goals.
• Ensure security procedures are followed.
• Manage cash handling procedures and counts.
• Drive neighborhood marketing and recruiting efforts.
• Control costs of goods, variances and inventories.
• Maintain health and safety standards for food and cleanliness.
• Handle customer complaints/issues.

Skills

Leadership experience

Customer-focused

Strong communication

Problem-solving

Organization & multitasking

Scheduling

Deadline management

Microsoft Office

Interviewing

Education

Food Safety Certification

Tools

Microsoft Office

Job description

Potbelly Sandwich Works in Madison, WI seeks an experienced leader to train and develop teams, interview and hire staff, and drive efficient, guest‑focused operations. This full-time role emphasizes scheduling, labor control, and cost management while maintaining safety and quality in a busy kitchen environment.

The position offers a competitive base salary, potential bonuses, and comprehensive benefits including health, retirement, and paid time off.