Shift Leader: Team Coach & Operations Lead

Little Caesars; Muskegon (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Little Caesars is seeking a Shift Leader to supervise Crew Members and ensure timely, accurate service while maintaining profitability. The role requires lifting, standing for long periods, and adherence to safety policies.

You will mentor staff and uphold food quality and customer service standards on each shift. The position is part-time (20–30 hours/week) with a hands-on management style and responsibilities across opening/closing procedures.

Qualifications

• Previous experience in restaurants, retail or customer-facing roles preferred.
• Be at least 18 years old.
• High school diploma or equivalent and basic math skills.
• Excellent verbal communication and interpersonal skills.
• Dependency, hard-working with ability to work under pressure.
• Able to work 20–30 hours per week and perform essentials.
• Completed 4-week Shift Leader Training Plan and pass evaluations.
• Valid driver's license and reliable vehicle for daily responsibilities.
• Meet Apricus Background Verification guidelines.
• Eligible to work in the United States as required by USCIS.

Responsibilities

• Supervise Crew Members to ensure customer satisfaction and quality.
• Assist in timely, accurate order preparation and service.
• Follow policies and uphold restaurant image and standards.
• Maintain clean and organized work stations and compliance with health rules.
• Handle cash management and ensure security procedures are followed.
• Provide direction and coaching to Crew Members to meet standards.
• Monitor costs related to food, paper, labor, and utilities.
• Complete daily paperwork neatly and accurately per ORG or management.
• Be prepared for opening/closing duties and handle unexpected situations.

Skills

Customer service

Communication

Team leadership

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Little Caesars is seeking a Shift Leader to supervise Crew Members and ensure timely, accurate service while maintaining profitability. The role requires lifting, standing for long periods, and adherence to safety policies.

You will mentor staff and uphold food quality and customer service standards on each shift. The position is part-time (20–30 hours/week) with a hands-on management style and responsibilities across opening/closing procedures.