Shift Leader

PFLC Little Caesars; Thomson (GA); On-site; USD 30,000 - 35,000; Full time

Job summary

PFLC Little Caesars in Thomson, Georgia is seeking a Shift Leader to oversee daily operations and ensure a great guest experience. This role includes managing team members, handling guest complaints, and promoting food safety. Shift Leaders play a key role in delivering sales and service excellence.

The ideal candidate should possess strong communication skills, be a team player, and be able to train others. Availability to work evenings and weekends is essential.

Qualifications

• Effective communication with guests and co-workers is essential.
• Must have the ability to train, coach, and lead a team.
• Able to stand/walk for 8–10 hours per day.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure compliance with food safety requirements.
• Promote sales through suggestive selling.

Skills

Communication skills

Team player

Ability to train others

Positive attitude

Job description

As a Shift Leader for Little Caesars, you will be responsible for overall shift operations, guest experience, sales performance, and the execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
• Transition into opening and closing duties
• Make guests happy by providing great service
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in‑store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Requirements

• Great communication skills to communicate effectively with guests and co‑workers
• Positive attitude and ethics that support our values and culture
• Strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8–10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close five nights a week and work on weekends