Shift Leader

PFLC Little Caesars; Portland (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars in Portland, Tennessee is looking for a Shift Leader. In this role, you will oversee shift operations, enhance guest experiences, and ensure sales performance. Your leadership will drive a motivated team to deliver high-quality service in line with brand standards.

The ideal candidate will have strong communication skills and a positive attitude, ready to train and coach team members while managing shift responsibilities.

Qualifications

• Ability to communicate effectively with guests and co-workers.
• Ability to stand/walk for up to 8–10 hours per day.
• Must be able to close five nights a week and work on weekends.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure all security procedures are executed.
• Promote sales through suggestive selling.

Skills

Communication skills

Strong team player

Training and coaching

Positive attitude

Job description

As a Shift Leader for Little Caesars, you will be responsible for overall shift operations, guest experience, sales performance, and the execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
• Transition into opening and closing duties
• Make guests happy by providing great service
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in‑store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Requirements

• Great communication skills to communicate effectively with guests and co‑workers
• Positive attitude and ethics that support our values and culture
• Strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8–10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close five nights a week and work on weekends