Shift Leader

PFLC Little Caesars; Cedartown (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars in Cedartown, Georgia, is seeking a Shift Leader responsible for overseeing operations, guest experience, and driving sales. In this role, you will lead a team to provide great service, handle guest complaints, and maintain food safety standards.

The ideal candidate has excellent communication skills, a positive attitude, and can coach others effectively. Physical stamina is required as you may need to lift and stand for extended hours.

Qualifications

• Great communication skills to communicate effectively with guests and co-workers.
• Positive attitude and ethics that support our values and culture.
• Strong team player with the ability to train and coach others.
• Physical stamina to stand/walk for up to 8–10 hours and lift/push/pull up to 55 pounds.

Responsibilities

• Lead team members on shifts, including assigning tasks and providing feedback.
• Ensure all security procedures are executed and manage shift operations.
• Promote sales through suggestive selling and maintain product quality standards.
• Control food costs, labor, waste, and manage daily cash handling.

Skills

Communication Skills

Positive Attitude

Team Player

Training and Coaching

Job description

As a Shift Leader for Little Caesars, you will be responsible for overall shift operations, guest experience, sales performance, and the execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
• Transition into opening and closing duties
• Make guests happy by providing great service
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in‑store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Requirements

• Great communication skills to communicate effectively with guests and co‑workers
• Positive attitude and ethics that support our values and culture
• Strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8–10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close five nights a week and work on weekends