Shift Leader: Frontline Crew Coach & Ops Lead

Little Caesars; North Muskegon (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Little Caesars is seeking a Shift Leader to supervise Crew Members, drive customer satisfaction, and ensure profitable operations on shift. You will lead tasks, monitor quality, manage cash, and coach staff while following company policies and safety procedures.

The role requires lifting and standing for long periods, a valid driver's license, completion of a 4-week training program, and adherence to standards. Work schedule is typically 20–30 hours per week, on site.

Qualifications

• Experience in restaurants, retail or customer contact preferred.
• Must be at least 18 years old.
• High school diploma or equivalent and basic math skills.
• Excellent verbal communication and interpersonal skills.
• Dependable, hardworking and able to work under pressure.
• Able to work a 20–30 hour per week schedule.
• Completed 4-week Shift Leader Training Plan and pass evaluations.
• Valid driver's license and reliable vehicle with insurance.
• USCIS proof of eligibility to work in the United States.
• Apricus Background Verification guidelines compliance.

Responsibilities

• Supervise Crew Members and provide direction during shifts.
• Ensure customer orders are accurate and served within service time goals.
• Maintain high quality product standards as shown in training materials.
• Keep work stations clean and restaurant image in line with policies.
• Cover cash handling and adhere to safety and security procedures.
• Coach and counsel Crew Members to meet company standards.
• Monitor costs related to food, paper, labor and utilities.
• Complete daily paperwork neatly and accurately as required.
• Follow opening/closing procedures and notify management of issues.
• Possess ability to lift up to 55 pounds and work standing for long periods.

Skills

Customer service

Communication

Dependability

Mathematics

Driver's license

Education

High school diploma

Job description

Little Caesars is seeking a Shift Leader to supervise Crew Members, drive customer satisfaction, and ensure profitable operations on shift. You will lead tasks, monitor quality, manage cash, and coach staff while following company policies and safety procedures.

The role requires lifting and standing for long periods, a valid driver's license, completion of a 4-week training program, and adherence to standards. Work schedule is typically 20–30 hours per week, on site.