Shift Leader: Team Coach & Operations Lead

Dunkin' Donuts; Lancaster (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in Lancaster, SC is seeking a Shift Leader to coach team members, ensure Brand standards, and drive guest satisfaction during the shift. You will assign tasks, monitor operations, handle cash processing, train staff, and mentor teammates to achieve daily goals while maintaining food safety and quality.

This role requires strong English communication and basic computer skills, with the ability to make quick decisions and coordinate with the Restaurant Manager to ensure a smooth

Qualifications

• Fluent in spoken and written English or the local language.
• Basic computer skills required.
• Previous leadership experience in retail, restaurant or hospitality settings.
• Proven ability to lead teams and deliver strong guest service in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shifts, including food and beverage prep.
• Communicate shift priorities, goals and results to team members.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies.
• Communicate with the next Shift Leader to prepare them for the shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, resolving issues to maintain positive reputation.
• Manage cash over/short and adherence to cash handling policies.
• Monitor attendance, punctuality, and policy adherence.

Skills

English fluency

Basic computer skills

Leadership

Customer service

Education

HS Diploma or GED

Job description

Dunkin' Donuts in Lancaster, SC is seeking a Shift Leader to coach team members, ensure Brand standards, and drive guest satisfaction during the shift. You will assign tasks, monitor operations, handle cash processing, train staff, and mentor teammates to achieve daily goals while maintaining food safety and quality.

This role requires strong English communication and basic computer skills, with the ability to make quick decisions and coordinate with the Restaurant Manager to ensure a smooth