Shift Supervisor: Guest Experience & Team Coach

Wingmen V Llc; Petaluma (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Wingmen V Llc operates a Buffalo Wild Wings location in Petaluma, CA and is seeking a Shift Leader to support management and lead the team during peak periods. You will supervise Front of House operations, ensure high-quality guest service, and manage opening/closing duties with attention to food safety and labor controls.

The role emphasizes coaching team members, resolving guest issues, and maintaining performance standards to drive sales and guest satisfaction.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Open and close the restaurant, including all appropriate paperwork.
• Run a mid-shift and complete shift change paperwork.
• Monitor labor, safety, and guest experience throughout the shift.
• Address Guest complaints and maintain a positive work environment.

Skills

Leadership

Guest service

Communication

Problem solving

Operations knowledge

Food safety

Time management

Alcohol service

Education

Wing Certified Trainer

Shift Leader certification

21+ years old

Job description

Wingmen V Llc operates a Buffalo Wild Wings location in Petaluma, CA and is seeking a Shift Leader to support management and lead the team during peak periods. You will supervise Front of House operations, ensure high-quality guest service, and manage opening/closing duties with attention to food safety and labor controls.

The role emphasizes coaching team members, resolving guest issues, and maintaining performance standards to drive sales and guest satisfaction.