Shift Leader: Drive Service & Team Performance

Anchor Point Management Group; Palmdale (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Buffalo Wild Wings in Palmdale, CA seeks a shift leader to support the management team and cover peak periods. You will lead Team Members, ensure guest satisfaction, and oversee daily operations including opening/closing, shift changes, and safety compliance.

Responsibilities include staff coaching, controlling labor, handling guest complaints, and maintaining quality and service standards across FOH and HOH areas. Certification requirements apply for leadership roles.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members.
• Knowledgeable of proper sanitation, food safety, and security procedures.
• Basic mathematical skills.
• Knowledge of RAS procedures (federal and state) and company policy.
• Knowledge of commonly ordered drinks and food items.
• High degree of customer service.
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management, analytical skills, and emotional intelligence

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact sales and profits in the restaurant
• Provide support and direction for Front of House and Heart of House Teams
• Open and close the restaurant, including paperwork
• Run a mid-shift and perform shift change with paperwork
• Break down cash drawers and conduct safe audits
• Inspect credit cards and complete Manager Absolutes
• Perform CVDs (Comps, Voids, Discounts) and Pull Backs
• Perform Server check-outs and document shift highlights
• Monitor daily operations: Heart of House and Bar line checks, QSC
• Monitor food quality, labor, and safety throughout shift
• Receive and manage food and liquor orders; ensure proper storage

Skills

Leadership and team coaching

Guest service excellence

Communication skills

Operations knowledge

Conflict resolution

Staff supervision

Education

Minimum 21 years of age

Wing Certified Trainer - hourly position

Shift Leader certification

Job description

Buffalo Wild Wings in Palmdale, CA seeks a shift leader to support the management team and cover peak periods. You will lead Team Members, ensure guest satisfaction, and oversee daily operations including opening/closing, shift changes, and safety compliance.

Responsibilities include staff coaching, controlling labor, handling guest complaints, and maintaining quality and service standards across FOH and HOH areas. Certification requirements apply for leadership roles.