Shift Leader & Team Coach — Guest Experience & Growth

Dunkin' | Oracle Management; Poland (ME); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of potential for growth within co

Job summary

Dunkin' franchisee in the United States is seeking a Shift Leader to coach Crew Members during shifts, ensure Brand standards, and deliver a great guest experience. You will lead by example and uphold the fast‑paced service that guests expect from Dunkin'.

As a Shift Leader, you set goals, assign tasks, and motivate the team, celebrating successes and providing timely feedback to keep service quality high.

Qualifications

• Experience leading or supervising a team in a fast‑paced environment.
• Strong communication and interpersonal skills.
• Ability to coach and motivate Crew Members to meet standards.

Responsibilities

• Coaches Crew Members throughout shifts to execute operational Brand standards and deliver a friendly guest experience.
• Sets goals, provides job assignments, and motivates others, celebrating successes and providing timely feedback.

Skills

Leadership

Coaching

Guest experience

Job description

Dunkin' franchisee in the United States is seeking a Shift Leader to coach Crew Members during shifts, ensure Brand standards, and deliver a great guest experience. You will lead by example and uphold the fast‑paced service that guests expect from Dunkin'.

As a Shift Leader, you set goals, assign tasks, and motivate the team, celebrating successes and providing timely feedback to keep service quality high.