Shift Leader: Crew Coach & Guest Experience Champion

Dunkin' - Franchisee Of Dunkin Donuts; Upperco (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of growth potential

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring operations align with Brand standards and delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes with timely feedback.

The role emphasizes leadership, performance coaching, and delivering consistent guest service in a fast-paced environment.

Qualifications

• Experience coaching crew members on shift.
• Ability to set goals and provide feedback to team.
• Strong guest-service mindset and communication.

Responsibilities

• Coach Crew Members throughout the shift to uphold Brand standards.
• Assign tasks, monitor performance, and provide timely feedback.
• Lead by example to deliver a friendly guest experience.

Skills

Coaching

Team leadership

Guest experience

Job description

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring operations align with Brand standards and delivering a friendly guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes with timely feedback.

The role emphasizes leadership, performance coaching, and delivering consistent guest service in a fast-paced environment.