Shift Leader: Team Coach & Guest Experience

Dunkin'; McAllen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' in McAllen seeks a Shift Leader to coach team members, ensure brand standards, and deliver excellent guest service. You will set shift goals, assign tasks, and provide timely feedback while maintaining food safety and cash handling practices.

Ideal candidates have prior leadership experience in retail, restaurant, or hospitality, work well in a fast-paced team, and are committed to learning and adapting to change.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Ability to assist with training.
• Problem solving and motivating others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met during the shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members; coach team members with timely, constructive and clear feedback; support training as needed.
• Oversee franchisee safety, security and profitability policies throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare them for shift.
• Manage inventory throughout the shift.
• Provide great guest service and coach team members to do the same.
• Schedule restaurant team members for shifts; manage cash over/short during shift and ensure policies are followed.

Skills

Leadership experience

Communication skills

Problem solving

Motivation of others

Basic computer skills

English fluency

Job description

Dunkin' in McAllen seeks a Shift Leader to coach team members, ensure brand standards, and deliver excellent guest service. You will set shift goals, assign tasks, and provide timely feedback while maintaining food safety and cash handling practices.

Ideal candidates have prior leadership experience in retail, restaurant, or hospitality, work well in a fast-paced team, and are committed to learning and adapting to change.