Shift Leader: Elevate Service & Team Performance

Dunkin - HZ Coffee Group; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach Team Members through the shift, ensuring Brand standards and guest service. You will set goals, assign tasks, and motivate staff while delivering timely feedback.

As part of the team you will perform tasks of restaurant crew, support the Restaurant Manager in meeting goals, manage shift priorities, and ensure food safety. Strong English, basic computer skills, and prior leadership in retail/food service preferred.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Fluent English

Basic computer skills

Job description

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach Team Members through the shift, ensuring Brand standards and guest service. You will set goals, assign tasks, and motivate staff while delivering timely feedback.

As part of the team you will perform tasks of restaurant crew, support the Restaurant Manager in meeting goals, manage shift priorities, and ensure food safety. Strong English, basic computer skills, and prior leadership in retail/food service preferred.