Shift Leader: Guest Experience & Ops Coach

Dunkin' Donuts; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin Donuts in Fort Lauderdale seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide timely feedback, and support training while maintaining operational excellence, safety, and sanitation.

The role emphasizes driving profitability, achieving sales targets, and preserving a guest-first culture through teamwork and consistent execution.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent in English

Supervisory experience

Math

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin Donuts in Fort Lauderdale seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide timely feedback, and support training while maintaining operational excellence, safety, and sanitation.

The role emphasizes driving profitability, achieving sales targets, and preserving a guest-first culture through teamwork and consistent execution.