Shift Leader: Fast-Paced Restaurant Team Coach

Baskin-Robbins; Miami Shores (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Miami Shores, FL is seeking a Shift Leader to coach team members and ensure we deliver great guest service. You will set shift goals, assign tasks, and provide timely feedback throughout the shift to maintain brand standards and operational excellence.

The role requires fluent English, basic computer skills, and prior leadership experience in retail or hospitality. You will also help with training and ensure food safety and cash handling procedures are followed.

Qualifications

• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills.

Responsibilities

• Execute operational Brand standards and deliver guest service during shifts.
• Coach team members and provide timely feedback.
• Set goals, assign tasks and communicate shift priorities.
• Schedule team members and manage cash handling per policy.
• Ensure food safety and brand standards are met.
• Support training of team members and oversee shift safety and profitability.

Skills

Teamwork

Punctuality

Honesty

Adaptability

Guest focus

Training

Problem solving

Motivating others

Education

English fluency

Leadership experience in retail/food service

Basic computer skills

Job description

Baskin-Robbins in Miami Shores, FL is seeking a Shift Leader to coach team members and ensure we deliver great guest service. You will set shift goals, assign tasks, and provide timely feedback throughout the shift to maintain brand standards and operational excellence.

The role requires fluent English, basic computer skills, and prior leadership experience in retail or hospitality. You will also help with training and ensure food safety and cash handling procedures are followed.