Shift Leader: Lead, Coach & Guest Service Excellence

Baskin-Robbins; Marathon (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Marathon, FL is seeking a Shift Leader to coach team members, uphold brand standards, and deliver outstanding guest service during each shift.

You will schedule staff, assist training, manage inventory and cash, and ensure food safety while communicating priorities to the team and maintaining hospitality excellence. This role emphasizes teamwork, punctuality, and hands-on leadership in a fast-paced retail setting, with opportunities for growth.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting goals.
• Ensure Brand standards are met during shifts.
• Communicate shift priorities to the team.
• Coach team members with timely, constructive feedback.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Prepare the next Shift Leader for handoff.
• Ensure Food Safety standards are met.
• Manage inventory during the shift.
• Provide great guest service and coach others to do the same.
• Schedule shifts for team members.
• Manage cash over/short and adherence to cash policies.

Job description

Baskin-Robbins in Marathon, FL is seeking a Shift Leader to coach team members, uphold brand standards, and deliver outstanding guest service during each shift.

You will schedule staff, assist training, manage inventory and cash, and ensure food safety while communicating priorities to the team and maintaining hospitality excellence. This role emphasizes teamwork, punctuality, and hands-on leadership in a fast-paced retail setting, with opportunities for growth.