Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in West Palm Beach, FL seeks a Shift Leader to coach Team Members during shifts, ensuring Brand standards and guest service excellence. You assign tasks, set goals, and provide timely feedback to staff.

Responsibilities include supervising team members, supporting the Restaurant Manager, ensuring food safety, managing inventory, and handling cash processes per franchise policies.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

English Fluency

Basic Computer Skills

Job description

Baskin-Robbins in West Palm Beach, FL seeks a Shift Leader to coach Team Members during shifts, ensuring Brand standards and guest service excellence. You assign tasks, set goals, and provide timely feedback to staff.

Responsibilities include supervising team members, supporting the Restaurant Manager, ensuring food safety, managing inventory, and handling cash processes per franchise policies.