Shift Leader: Sub Shop Team Captain

Jersey Mike's Subs; Fort Smith (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free sandwich during interview

Job summary

Jersey Mike's Subs in Fort Smith, AR seeks a Shift Leader to oversee in-store operations alongside the General Manager. You will lead by example, ensure procedures are followed, and maintain a welcoming, efficient environment for both customers and staff.

The role emphasizes team leadership, high standards of service, and adherence to Jersey Mike’s policies, with opportunities to train staff and manage schedules in a fast-paced setting.

Qualifications

• Energetic, hard-working and ethical.
• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning.
• Have strong desire to work as a Team Player.
• Flexibility to work day and night shifts, weekends and holidays.
• Ability to stand for long hours in a fast-paced environment.
• Positive attitude and commitment to customer satisfaction.
• Must be 18 years old or older.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Skills

Customer service

Team player

Flexibility

Communication

Job description

Jersey Mike's Subs in Fort Smith, AR seeks a Shift Leader to oversee in-store operations alongside the General Manager. You will lead by example, ensure procedures are followed, and maintain a welcoming, efficient environment for both customers and staff.

The role emphasizes team leadership, high standards of service, and adherence to Jersey Mike’s policies, with opportunities to train staff and manage schedules in a fast-paced setting.