Shift Leader: Retail Service & Customer Experience

O'Reilly Automotive Stores, Inc.; Kenosha (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Stock Plan

401k

Healthcare benefits

FSA

Career Growth

Tuition Aid

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, service, appearance, and operations. The role may assume shift management when managers are away, and bilingual candidates are encouraged to apply.

You will lead a team delivering excellent customer service to retail and professional customers, ensure timely order processing, and uphold store procedures while maintaining a welcoming showroom and accurate payments.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in customer service for retail and professional customers.
• Oversee store phone procedures and order processing.
• Coordinate buy online/ship to store and transfers; contact customers on shipment arrivals.
• Process returns and refunds accurately; manage merchandising tasks.
• Perform opening/closing duties and security procedures.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, service, appearance, and operations. The role may assume shift management when managers are away, and bilingual candidates are encouraged to apply.

You will lead a team delivering excellent customer service to retail and professional customers, ensure timely order processing, and uphold store procedures while maintaining a welcoming showroom and accurate payments.