Shift-Lead: Retail Service & Customer Experience

O'Reilly Auto Enterprises, LLC; Wayne (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental, and/

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers with sales, customer service, and store operations. The role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply, with duties spanning daily operations, returns processing, and program adherence. Responsibilities include leading customer interactions, coordinating transfers and external orders, and ensuring security and closing procedures are followed.

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: ASE Certification; Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Handle returns, exchanges, refunds, and correct payment methods.
• Oversee store opening/closing duties, money handling, and security procedures.
• Ensure timely processing of transfers, special orders, and outside purchases.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers with sales, customer service, and store operations. The role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply, with duties spanning daily operations, returns processing, and program adherence. Responsibilities include leading customer interactions, coordinating transfers and external orders, and ensuring security and closing procedures are followed.