Shift Leader, Retail Service & Customer Care

O'Reilly Auto Parts; Kelso (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

A prominent automotive parts retailer in Kelso, WA, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include leading the store team, supervising customer service levels, and processing orders and returns efficiently. Ideal candidates should have strong communication skills and preferably retail sales experience. The company offers competitive wages, health benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desirable.

Responsibilities

• Lead store team members in providing customer service.
• Supervise customer service levels in the retail showroom.
• Process online ship orders and customer returns efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Job description

A prominent automotive parts retailer in Kelso, WA, is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include leading the store team, supervising customer service levels, and processing orders and returns efficiently. Ideal candidates should have strong communication skills and preferably retail sales experience. The company offers competitive wages, health benefits, and opportunities for career growth.