Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Vancouver (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Vancouver, WA is seeking a Retail Service Specialist to support store operations and ensure excellent customer service. Responsibilities include supervising team members, processing orders, handling returns, and maintaining store appearance. The ideal candidate should possess strong communication skills and retail experience, particularly in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Strong communication skills are necessary for providing excellent customer service.
• Ability to obtain RSS Certification as part of training.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure all online orders are processed timely.
• Handle retail customer returns efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts in Vancouver, WA is seeking a Retail Service Specialist to support store operations and ensure excellent customer service. Responsibilities include supervising team members, processing orders, handling returns, and maintaining store appearance. The ideal candidate should possess strong communication skills and retail experience, particularly in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.