Shift Leader - Retail Service & Customer Care

O'Reilly Auto Enterprises, LLC; Blanchester (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Health/Medical Insurance

401k with Company Match

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio. You will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations, and will assume shift management in their absence.

The role emphasizes leading a team to deliver exceptional customer service to both retail and professional customers, with eligibility for bilingual candidates and a focus on efficiency in everyday store duties.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desirable and beneficial.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring adherence to customer service programs.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio. You will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations, and will assume shift management in their absence.

The role emphasizes leading a team to deliver exceptional customer service to both retail and professional customers, with eligibility for bilingual candidates and a focus on efficiency in everyday store duties.