Shift Leader: Restaurant Operations & Guest Experience

Papa John's International , Inc.; Ridgeland (MS); On-site; USD 14,000 - 21,000; Full time

Job summary

Papa Johns is seeking an experienced store manager to run a Papa Johns restaurant with a focus on attention to detail, customer service excellence, and strong financial performance.

The role requires managing staff, training, guest engagement, and coordinating with the leadership team to drive store success and satisfaction. Reliability, courtesy, and effective team leadership are essential to deliver a great customer experience.

Qualifications

• Experience in food service management.
• Supervisory experience in a restaurant setting.
• Proficiency with POS systems.
• Strong customer service skills.
• Ability to lead and manage a team.
• Knowledge of kitchen management and food preparation.
• Experience in inventory control and restaurant operations.

Responsibilities

• Manage daily operations of the Papa Johns restaurant, including overseeing food service, kitchen management, and customer service.
• Supervise and train team members in food preparation, cooking techniques, and inventory control to ensure quality and efficiency.
• Utilize POS systems for order processing, payments, and tracking sales data accurately.
• Conduct interviews, hire staff, and provide ongoing coaching to maintain a high level of service.
• Collaborate with the management team to implement strategies for improving restaurant performance and customer satisfaction.

Skills

Food service management

Supervisory experience

POS systems

Customer service skills

Team leadership

Kitchen management

Inventory control

Tools

POS systems

Job description

Papa Johns is seeking an experienced store manager to run a Papa Johns restaurant with a focus on attention to detail, customer service excellence, and strong financial performance.

The role requires managing staff, training, guest engagement, and coordinating with the leadership team to drive store success and satisfaction. Reliability, courtesy, and effective team leadership are essential to deliver a great customer experience.