Shift Leader: Pizza Operations & Guest Experience

Papa John's International; Apex (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's International in Apex, North Carolina is seeking a Shift Leader to supervise shifts and restaurant operations, ensuring high quality products and customer service while supporting restaurant profitability. You will manage station duties, ensure compliance with company policies, help control costs, and guide team members to meet goals.

The role requires flexible hours, weekend work, and a strong commitment to food safety and guest satisfaction.

Qualifications

• High School diploma or GED preferred
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and emergencies
• Ability to successfully perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Successful and stable employment history

Must be 18 years of age or older

Must be able to work long hours (32+ hours, nights, weekends, emergencies)

Ability to perform the job duties of all positions in the restaurant

Job description

Papa John's International in Apex, North Carolina is seeking a Shift Leader to supervise shifts and restaurant operations, ensuring high quality products and customer service while supporting restaurant profitability. You will manage station duties, ensure compliance with company policies, help control costs, and guide team members to meet goals.

The role requires flexible hours, weekend work, and a strong commitment to food safety and guest satisfaction.